Where are you based?
We are based in Mt Wellington, Auckland, New Zealand. If you're in Auckland you are welcome to visit our home-based showroom to try on before you buy. Just email firstname.lastname@example.org to make an appointment. We also have Eftpos.
Do you have a shop?
We work from home and we are open by appointment. This is how we keep our costs low so we can offer the best prices to you.
Sign up to our mailing list to get $15 off your first pair of stage heels (does not apply to sale shoes - they're already a bargain!). Once you're on our list you will get emails every now and again with our sales and special discounts for our subscribers.
How can I pay?
We have a secure and encrypted payment system through Shopify using Stripe where you can use most debit and credit cards. We also have Paypal Express Checkout. You do not need a Paypal account to pay, you can pay with a credit card. We also have Laybuy and Afterpay NZ as options where you pay in instalments. We have Sezzle for buy now pay later customers in Canada and USA.
Is GST added at checkout?
No - all our prices are inclusive of GST - the price you see listed includes GST.
How long will it take to get my order?
All stock listed on our site is in our Auckland, New Zealand showroom so no long wait for orders to come from the USA! We ship the next working day after your payment clears, and courier usually takes 2-3 days within NZ, 2-4 days to Australia.
Shipping times worldwide vary, but mostly courier delivery is within 5 days of your payment clearing, a little longer for post.
What if my shoes don't fit?
We accept returns if the goods are returned within 14 days of purchase and both the item and packaging (if any) are in original condition. Buyer is responsible for the cost of return shipping and it must be by signature required courier.
Once we receive the goods in original condition we will exchange for a similar product if the style and size are available, if not we will give you a store credit for the original purchase price minus shipping. Customer is responsible for the cost of shipping of any replacement goods.Customs Duties and Taxes for International Orders